taxicityservices
taxicityservices

Privacy Policy

1. GENERAL INFORMATION

This Privacy Policy (hereinafter referred to as the "Policy") refers to the processing of your personal data by the Transfer Services platform (hereinafter referred to as the "Platform") of the company under the name "TRANSFER SERVICES S.A.", GEMI number 163972103000, with registered office in the Municipality of Elliniko, Attica, VAT number 801820991, Tax Office of Ilioupolis, email [email protected], tel. 6944439959 (hereinafter referred to as the "Company"). The Company is the Data Controller of your personal data, in accordance to Regulation (EU) 2016/679 (General Data Protection Regulation).

This Policy should be read together with our Cookies Policy and our Platform Terms of Use, as these texts form an integral part of it.

By continuing to browse the Platform, you unconditionally accept the terms of this Policy as amended from time to time. We invite you to refer to this Policy from time to time in order to be informed of any changes we may make. If you do not agree to the amendments, you must refrain from taking any action.

2. TO WHOM THIS POLICY APPLIES

The Company's privacy policy below is addressed to you:
- If you navigating to our website "https://taxicity.services/"
- If you purchase Transfer Services through the Platform
- If toy contact us

3. HOW TO CONTACT US

Contact details:
For any matter relating to the processing of your personal data or to this Policy, you can contact us in the following ways:
- By telephone at 6944439959.
- By sending a message via Whatsapp, Viber and Messenger to the above number.
- By sending an email to [email protected]

4. YOUR PERSONAL DATA

4.1. Your Personal Data means any information that can solely or association with any other information identify you.

4.2. Indicatively, we collect from you the following categories of personal data concerning you when you:

  • Purchase a Transfer Service
    Identity data (first name, last name), Contact data (e-mail, telephone number), Location data (origin, destination), Flight data, Tax data
  • Contact us
    Data and information or general comments you share with us, e.g. special needs or requirements about your journey

4.3. In addition, indicatively, we collect by automated means the following categories of personal data concerning you when you:

  • Navigate through the website

    Technical data (internet protocol (IP) address, operating system), Other data through cookies (further details can be obtained from our Cookies Policy).

4.4. Please note that we do not collect or process in any way any information at the stage of payment for the Transfer Services. Any information relating to your payments is collected and processed by the relevant payment service providers we use.

4.5. When you book a transfer on behalf of a third party, and when you provide personal data of a third party, you should ensure that the third party has previously been made aware of this Policy.

 

5. COLLECTION AND PROCESSING OF PERSONAL DATA

5.1. You can find below the information necessary to inform you about the purposes of the processing of your personal data and the legal basis for such processing.

  • Transfer Booking and Provision of Transport Services

    We collect the following personal data that you provide and process it in order to plan your pick-up and transfer to your desired points and the provision of the Transport Services:

    Identity data (first name, last name), Contact data (e-mail and telephone), Location data (your pick-up point and your transfer point), Comments (comment content and information provided), Flight data (flight number, arrival or departure).

    Legal Basis of Processing: the performance of our contractual relationship We process your personal data on the basis of the contract between us for the provision of the Transfer Services to you, which has been concluded by accepting the Platform Terms & Conditions.

  • Issuing tax documents and keeping tax records

    We collect the following personal data and process them in order to fulfil our legal obligations regarding the issuance of tax documents and keeping of tax records in the context of the provision of the Transport Services:
    Tax Data

    Legal Basis of Processing: our compliance with our legal obligation
    We process your personal data that is necessary in the context of complying with our relevant legal obligation.

  • Our right to exercise or defence of a legal claim

    We collect the following personal data about you and process it for the purpose of supporting or defending any legal claim:

    Identity data (first name, last name), Contact data (e-mail and telephone), Location data (your pick-up point and your transfer point), Comments (comments content and information provided), Flight data (flight number, arrival or departure), Tax data, Other necessary personal data

    Legal Basis for Processing: our legitimate interest
    We process your personal data necessary on the basis of our Company's legitimate interest, after weighing it against your rights and freedoms.

  • Requests Management and Execution

    We collect the following personal data, which you provide to us a) when you contact us (by phone or e-mail) when providing the Transport Services and/or b) when you fill in the contact form on our website or when you send us a chat on social media on your own initiative and we process them for the purpose of managing and fulfilling your requests:

    Identity data (first name last name), Contact data (e-mail, telephone number), Information you share with us during your communication

    Legal Basis for Processing:

    a) the performance of our contractual relationship.

    We process your personal data on the basis of the contract for the provision of the Transfer Services to you, which has been concluded by accepting the Platform Terms & Conditions,

    b) your consent

    When you choose to contact us through the contact form on our website or when you send us chat on social media. You can withdraw your consent at any time by sending an e-mail to [email protected]

  • Operation of the Website

    We collect the following personal data from your browsing on our website by automated means and process them in order to ensure its proper operation, the security of transactions, the handling of technical issues, the optimization of commercial procedures and technical systems for the best possible service and experience of your browsing on our Website

    a) Technical data (Internet Protocol (IP) address, operating system),
    b) Other data via cookies

    Legal Basis of Processing: Your consent

    By accepting the relevant cookies via the cookie banner of our website (see also in more detail in our Cookies Policy). You can withdraw your consent through the cookie banner of our website.

5.2. In any case where you withdraw your consent, the withdrawal of your consent is valid for the future.

5.3. Some of your personal data may be processed on the basis of our legitimate interest and our Company's compliance with its legal obligation for other purposes, such as when we receive documents, requests, orders, writs, warrants, etc. from legal authorities or bodies, such as supervisory, prosecutorial, judicial, tax authorities, for crime investigation reasons or your protection against fraud or in order to combat any form of crime and offence.

6. FOR HOW LONG WE RETAIN YOUR DATA

We retain your personal data for as long it is necessary for the fulfilment of our contractual obligation related to the provision of the Transfer Services to you and the other purposes of the processing, without prejudice to our obligation to retain your data in order for us to comply with any legal obligation or to support our legal rights. In any case, the details set out below describing the way you can exercise your right to erasure apply. In relation to your personal data that you have provided to us on the basis of your consent, we will similarly retain it for as long as necessary unless you withdraw your consent, in which case we will delete it immediately.

7. YOUR RIGHTS AND WAYS TO EXERCISE THEM

You can exercise your rights at our Company's contact details stated above.
For your convenience, we provide below a detailed table with your rights and the relevant explanation (Regulation 2016/679/EU):

  • Right of Access
    You can ask us to confirm which of your Data is processed by our Company, access it, obtain information about why process it, to whom it is transferred, whether your personal data is transferred to third countries, how it is protected, for how long it is retained, what your rights are and how you can exercise them, the way to lodge any complaint, and where it was collected from if not by you.
  • Right to rectification
    You may request our Company to rectify or update any false or inaccurate data. Our Company reserves the right to verify the accuracy of the data before rectifying it and is obliged to inform any recipient to whom it has been disclosed, unless this proves impracticable or involves a disproportionate effort.
  • Right to erasure
    You may request that your data be deleted if:
  1. You have withdrawn your consent and the processing is based on it
  2. The data is no longer necessary for the purposes for which it was collected
  3. If you find that your data is being processed unlawfully or for a purpose other than that for which it was collected
  4. If you object to the processing

In this case our Company reserves the right to refuse to satisfy your right if the processing of the data is necessary a) for the purpose for which it was collected, b) in order for our Company to comply with a legal obligation, c) in order for our Company to establish, exercise or defend legal claims.

The erasure will be fulfilled when the above conditions are met.

  • Right to restriction of processing
    You have the right to request our Company to restrict the processing of your data. In this case, your data will be retained but not processed in cases where:
  1. Their accuracy is questioned until it is verified.
  2. The processing is unlawful but you do not wish to have it deleted
  3. The processing is no longer necessary for the purposes for which it was collected, but its retention is necessary for our Company to establish, exercise or defend legal claims
  4. You object to the processing and await for results of the balancing on whether our Company's legitimate grounds prevail over yours.
  • Right to data portability
    You can ask our Company to provide you with your personal data in a structured form or you can request that it be transferred directly to another Data Controller, in the case that it has been provided toy us with your consent or for the purpose of performing the contract between us and that your personal data is stored by automated means and not in paper form. A further condition is that the data have been provided by you and does not apply in the case where the data have been inferred by our company on the basis of data provided by you.
  • Right of object
    You have the right to object at any time to any processing of your personal data that has legitimate interest as legal basis. If you exercise this right, our Company reserves the right to demonstrate compelling legitimate grounds which override your rights and freedoms or relate to the establishment, exercise, or maintenance of legal claims to continue such processing.
  • Right to withdraw consent
    Throughout the processing of personal data by our Company, you have the right to withdraw your consent where this is the legal basis of the processing. You may freely withdraw your consent at any time by requesting it to our Company's contact details provided above. The withdrawal of consent is valid for the future.
  • Right to human intervention during data processing
    Our Company does not make decisions that may affect your rights and freedoms or produce legal effects for you solely through the use of a technical means. Nor does it profile you through automated processing of personal data without human intervention. You have the right to request human intervention in decision-making through automated processing and to express your views on the decision.
  • Right to complain to the competent supervisory authority
    You have the right to lodge a complaint with the competent supervisory authority about our processing of your personal data. In Greece, the supervisory authority for data protection is the Data Protection Authority – www.dpa.gr/.
    Since the protection of your privacy is a priority for our Company, you can contact us at any time and with any issue or complaint regarding the processing of your personal data.
8. HOW TO EXERCISE YOUR RIGHTS

In order to exercise your rights, your identification is necessary. For this reason, we may ask you to provide us with your identification data in order for us to comply with your request if we do not have it in our possession.

Your request should be specific and clear so that we can verify the facts in order to comply with it. We are at your disposal for your assistance in this regard. Our Company reserves the right to reject requests that are unfounded, excessive, abusive or illegal.

We are obligated to respond to your request within one (1) month of receiving it unless the processing of your request is particularly complex, in which case we will notify you accordingly.  In any case, we will respond to your request within three (3) months of receiving it.

You will not be charged any costs regarding your request unless it is unfounded or excessive, in which case we will be entitled to charge reasonable costs in accordance with the law. We will inform you of any such charge.

9. DATA RECIPIENTS

9.1. Τo provide the Transfer Services through our Platform and to fulfil its contractual obligations, our Company cooperates with the following indicatively third parties who have access to your personal data:

  • Our service providers and partners who provide services on our behalf under our instructions
    Drivers
    Website technical support company and database hosting service provider
    Professional accounting and legal service providers
    Payment and refund services
  • Public police, judicial, administrative or tax authorities

 

9.2. We ensure the highest possible levels of security when transferring your personal data to third parties. We make sure to carefully select our partners to whom your personal data is transferred. The personal data that our partners have access to is strictly necessary for the service they provide to us. Your Data is stored on servers within the EU and the European Economic Area (EEA).


9.3. The Company is legally obliged to disclose any data of users’ and/or third parties’ data, including any personal data, if requested by a competent prosecutorial, supervisory, judicial or other authority, without prior notification, in order to take necessary measures for protection of public security risks, as well as for reasons of prosecution, including tax crimes and violations

10. DATA SECURITY

The Company takes all necessary technical and organizational measures to protect and ensure the security of your personal data. Our staff who process your personal data has been carefully selected and properly trained on privacy, confidentiality and secure processing. The Company, through both its respective contractual commitments with its partners, takes all necessary security measures to protect and ensure the privacy, confidentiality and integrity of personal data.
In any case, security of the data in the Platform environment is subject to events beyond the Company's sphere of influence, as well as errors due to technical or other network faults beyond the Company's control or reasons of force majeure or fortuitous events.

11. POLICY AMENDMENTS

We reserve the right to modify this Policy at our sole discretion. Amendments to this Policy will take effect from the date they are posted on this website. We encourage you to visit this section of the Website frequently in order to keep up to date with any changes. However, should you require any clarification or information regarding the changes or have any disagreement, reservation or question about them, you may contact us. Please note that any information/clarification provided to you in accordance with the above regarding any changes to this Policy does not constitute a replacement, substitution or any amendment to this Policy.

ABOUT US
The ultimate purpose of Athens Transfer Services is to offer the best services to each client. Our experience guarantees the safe and on time transfer to your destination.

Copyright | TaxiCity Services © 2024

Number Μη.Τ.Ε. 0261E60000869701
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